Manager, Content Operations

Hilton Worldwide offers a variety of global opportunities within our portfolio of world renowned brands. With more than 3,200 hotels in 77 countries, our Team Members are committed to delivering our brand promises to our customers. At Hilton, you’ll discover hospitality jobs whether you are a first time applicant or a career professional.

Our portfolio consists of well known brands representing market leadership in their respective segments of the industry, whether it’s luxury or lifestyle brands to mid prices, extended stay or vacation ownership, Hilton has something for everyone. The company owns, manages and franchises hotel brands including The Waldorf Astoria Hotels and Resorts®, Conrad Hotels and Resorts®, Hilton®, Doubletree®, Embassy®, Hilton Garden Inn®, Hampton, Homewood Suites®, Home2Suites by Hilton®, and Hilton Grand Vacations®

Come and explore a world of opportunities and join our dynamic team to help us achieve our mission to be the preeminent global hospitality company – the first choice of guests, team members and owners alike.

Proud Part of Hilton Worldwide

Hilton Worldwide houses its Global Distribution Center in Dallas, Texas. Located in the Providence Towers Building in Far North Dallas, great opportunities can be found in our corporate hub for our Revenue Management, Commercial Marketing, Group Sales and Online Services functions.

Job Summary

The Manager of Content Operations will be responsible for managing content operations and executing content management and publishing across multiple channels and customer touch points. Manage the content resources and vendors effectively in order to build competitive distribution advantage by providing a proactive supply of compelling, accurate content that creates relevancy at the point of sale to promote hotel uniqueness and brand value that ultimately drives business to the Hilton Family of Brands, while ensuring reuse of content and keeping cost controlled. In addition, execute content standards and governance across distribution channels, specially the websites. The Manager of Content Operations will have a key role in vendor management and be responsible for relationship management, day-to-day resource management, and ensuring cost are controlled and budgets are met. This position will be responsible for ensuring vendors meet deadlines and adhere to content operation standards.

This position would be responsible for working with the Product and PMO team on content projects and would be responsible for gathering content and entering and/or repurposing content as appropriate and needed for website projects. This position would also attend business requirements meeting and be responsible for reading, reviewing, and signing off of on scope and functional spec for websites projects as they relate website content operations. This position would also be responsible for ensuring the timelines and deadlines are met for content operations that are documented in the website project plan. In addition, this position would be responsible for UAT of website content projects as well as entering test or actual content for the project and adhering to the project timelines and dates.

Provide a business liaison role for content operations working collaboratively with other website teams, HRCC and global business units to ensure effective communication and tight integration between customer need, business priority and content delivery and operations. The Manager of Content Operations must have excellent written and verbal communication skills and be able to present effectively and accurately regarding the status of content for projects and content operations overall. In addition, this person will be responsible for providing a consolidated and comprehensive project status report to leadership.

Basic Qualifications

• 4 year college degree or advanced degree or any combination of education equivalent internet, content management and/or operations / vendor management experience may be considered.

• 4 to 6 years experience with content operations and/or vendor management.

• Proficiency in computer programs essential to perform job tasks, such as word processing, spreadsheets, presentations and e-mail. Knowledge of and/or proficiency or ability to learn Hilton back-end applications.

• Must possess excellent communication and organizational skills with strong attention to detail.

• Ability to work well with people from many different disciplines with varying degrees of technical experience, including others in the department and people in other departments and/or outside the corporation.

Preferred Qualifications

• Advanced degree

• Working knowledge of Microsoft Products, MS Word, Excel, PowerPoint, Visio and Outlook

• Three to five years’ hotel and/or hotel management/staff experience

• Proficiency in Internet functions, specifically site navigation and transaction-based tasks.

• Must be highly-motivated with a desire to achieve success through collaboration and teamwork.

Additional Information

In order to apply to this position, you must be legally authorized to work in the United States; Hilton Hotels Corporation will not be providing visa sponsorship for this position. You must also be able to communicate effectively in English, both verbally and in writing.

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